Cancellation & Weather Policy

Last updated July 24, 2026

Life happens and Oregon weather definitely happens. Here is exactly how both are handled.

Booking and your card

A payment card on file holds your appointment. Nothing is charged when you book. You pay when the detail is done and you have looked it over.

Rescheduling and cancelling

• Need to move or cancel? Call or text 541-228-2335 or use the link in your confirmation email. The earlier the better; your slot can go to someone else.
• Rescheduling or cancelling with reasonable advance notice costs nothing.
• Very late cancellations and no-shows may incur a fee charged to the card on file. A blocked-out day that goes unused is time we cannot give another customer.
• If we arrive and cannot access the vehicle, for example no keys available or the vehicle is not there, that counts as a late cancellation.

Weather

Heavy rain, freezing temperatures, or wind warnings mean the work cannot be done right, so we reschedule it. Weather rescheduling is always initiated by us and always free. Light Oregon drizzle usually does not stop a detail; if conditions are borderline we will call you and decide together.

If we need to reschedule

If equipment, illness, or a prior job running long forces us to move your appointment, we will tell you as early as possible and get you the next available slot that works for you. Nothing is ever charged for a reschedule on our end.